Arda Maple Coins

What are Arda Maple Coins?

They're our way of showing our appreciation. You’ll earn coins for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn coins?

You can earn coins for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn coins click the Earn coins tab in the menu.

How do I view my point balance?

Your point balance is on every page in the bottom-right corner.

How do I redeem my coins?

Select the tab called Get rewards. Here you’ll see all the rewards we offer. If you have enough coins, you can redeem them for a reward.

Is there a limit to the number of coins I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These coins can be redeemed on rewards immediately
  • Pending: These coins are need to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These coins will not be added to your account. For example, this will happen if you cancel a purchase (the coins will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending coins will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn coins!

It can sometimes take a few minutes for us to process your activity and provide your coins.

Can I use my coins during checkout?

Not directly - please redeem your coins for a voucher which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn coins, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any coins you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.