If you would like to return your wigs and/or accessories, e-mail us at firstname.lastname@example.org. Please detail your situation, including your full name, order number, and attach a photo of the product and the packing slip to the email. A customer service representative will be in contact with you and will determine whether you are eligible for a return/exchange.
Wigs and wig accessories can be returned only if the customer has not worn, tried on, or styled any of the products purchased. Please contact us via e-mail within five business days (not weekends) of receiving the item(s). If the customer has altered or worn any wigs or accessories purchased, does not inform us of their return request within five days, or does not have the appropriate packaging in its original condition, their eligibility for return is voided. In order to assure our customers quality unworn wigs, we inspect every returned item upon receiving them at our offices before approving the item for return. To be eligible for store credit, the item must be in its original condition, including the packaging (tissue, netting, plastic bag). We will not grant any refund/store credit without first receiving the item and inspecting it. We will not grant a refund/store credit if the item is returned without its bag, netting, or filling (tissue). We will not grant a refund/store credit if the item is damaged or has been worn. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell.
Customers who choose to exchange their purchase (different colour required, different style required, not satisfied with the colour, style too long/too short, changed mind, etc) are responsible for the cost of shipping to and from the vendor. We are also available during business hours to answer any and all questions regarding our product specifications. If the colour is not what you thought it was on your monitor, or the style is longer/shorter than it looked on the wig head photo, please be advised that is not a mistake on our part, and you must pay shipping both to and from our warehouse to have the item returned.
Full refunds will only be given in the event of a defective product. If a mistake was made on the part of our shipping department (i.e. you order one item, and we send you the incorrect item), we will happily ship you the correct item immediately. We will also send you a return label free of charge so you can ship us back the mistaken item.
All items purchased at a convention are final. All sales on clearance and discontinued items are final.
Information We Collect
We collect information from a variety of sources, including information provided by you and information we collect when you visit our website.
The following are examples of the types of information we may collect:
- Information you provide: name, address (billing and shipping), postal code, e-mail address, telephone number(s), mobile number(s), credit card number(s), birth date, password and etc.;
- Information associated with use of our Web site: ardawigscanada.ca uses the information gathered from cookies and web beacons, such as IP address, to enhance your experience on our Web site;
- Information associated with doing business with Arda Wigs Canada: transaction information, including the items purchased, and the date and time of your transaction;
- Information from third party sources: we may receive your updated shipping information from a third party carrier;
How We Use Information
We may use the information we collect to process a transaction, provide the products or services you request, to improve our website and stores, to enhance your shopping experience, and for marketing and promotional purposes. We may combine information about you that we collect on-line, at our vendor tables, and from third party sources.
We may share your information within Arda Wigs and Arda Wigs Canada. When you make a purchase, we may share information about you and your transaction with other companies or web sites necessary to process your transaction (i.e. Paypal, Canada Post, FedEx). We will not share your information externally. We will not sell your information to any third party data gathering service.