Shipping Policies

SHIPPING POLICY

WE DO NOT GUARANTEE OUT OF STOCK WIGS TO ARRIVE BY A SPECIFIC DATE. WE DO NOT SHIP PARTIAL SHIPMENTS FOR IN STOCK/OUT OF STOCK ORDERS. For more information, please see the restock page or the support tab on the left side of the website.

Please allow 1-3 business days (Monday through Friday 9AM to 5PM EST) for any orders to be processed. THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. We do not ship Saturday, Sunday, or after 1:00pm EST each day (Our Canada Post pick-up comes at 1:00pm).

Shipping times shown upon checkout for Canada Post and FedEx are estimates delivered directly from the Canada Post and FedEx servers based on your postal code. They are not guaranteed nor are they refundable. Each of the shipping services listed below will provide you with a tracking number so that you can better monitor your package's progress.  Please see chart below:

Shipping Service          

Estimated Time in Transit for Within Canada and USA
Canada Post Priority 1-2 business day
Canada Post XpressPost 2-3 days
Canada Post Expedited Parcel 1-7 days
FedEx Ground 1-7 days
FedEx Priority Overnight Morning, next business day to most metropolitan areas
2 to 3 business days to other areas
FedEx 2 Day 5 p.m. in 1 to 2 business days to businesses and by 8 p.m. to residences in most metropolitan areas
FedEx Express Saver: 5 p.m. in 1 to 3 business days to businesses and by 8 p.m. to residences in most metropolitan areas

 

We offer Convention Pick-up at conventions we are attending (listed here) and Warehouse Pick-up services.  Warehouse pick-up is at our Kitchener, Ontario warehouse ONLY. If you choose this option, your package will meet you at the destination you choose.  It will NOT be shipped out to you unless you pay for shipping.  For these NO SHIPPING At-Con Pick-up and Warehouse Pick-up options, you will get an email letting you know when you can pick up your package once we have packed it.  If you need to purchase shipping, instructions will be emailed to you.  For processing times, please see below.

PLEASE NOTE* This does not include the 1-3 days for processing your order. Please plan your order accordingly. While the vast majority of our orders go out within one business day, WE CANNOT GUARANTEE SAME DAY SHIPPING, EVEN ON EXPRESS 1-2 DAY PACKAGES.
Furthermore, international orders that need to travel overseas will take approximately 4-12 weeks to arrive. Only the "International Tracked Package" shipping option will provide you with a tracking number for your order and be traceable should your order be lost.

*Please also note that FedEx considers hairspray a "dangerous good", and will not ship hairspray and will not ship to P.O boxes.  If you order hairspray, please choose Canada Post as your shipping option.

LOST/DAMAGED PACKAGES

For any refunds due to goods lost or damaged in transit, there is shipping insurance! Shipping insurance is now included (for free!) on every order, no matter which shipping method you choose. 

If you live in an apartment or suspect package tampering at your residence, please have your items delivered to a secure location. We are not responsible for stolen packages, and Canada Post and FedEx do not insure packages once they are marked as delivered.