Warehouse and customer service associate and truck driver

Warehouse and customer service associate and truck driver

About the Job:

We are a high-quality fashion/cosplay wig company that is growing in leaps and bounds.  We are looking for an energetic, detail oriented, and creative person to work within our warehouse, join us at conventions to work booths, drive a van/truck to our events (truck is sized from 13ft to 26ft) and provide exceptional customer service to our amazing customers. You’ll be picking and packing orders, helping receive shipments, and packing stock for and attending conventions across Canada as well. You'll also be our go-to van/truck driver for conventions. You'll correspond with customers through email and various social media channels to help them with order changes, answer questions, and give advice in a dynamic, fast-paced environment. Join us at conventions as we work shows across Canada!  Can you imagine the possibilities with us?

Your primary responsibilities will be:

  • Providing customer service through email, Facebook, Tumblr, Instagram, and Twitter
  • Picking and packing orders with 100% accuracy
  • Making posts on various social media channels with provided content
  • Convention preparations, including stock packing
  • Attending conventions for our dealer booths (on weekends, some travel required)
  • Driving a panel van or truck to and from conventions across Canada (van/truck is sized from 13ft to 26ft) 

Required Experience/Skills:

  • Excellent verbal and written communication skills, with attention to grammar, spelling, and a good tone
  • Highly organized, hard-working individual
  • Work well independently and as part of a team
  • Able to lift 30lb consistently, and climb stairs and ladders as high as 10 feet.
  • Able to drive a truck or van ranging from 13ft to 26ft
  • Must be 25 years of age (*we do NOT usually specify age requirements, however, van/truck rental companies will not allow drivers under 25 to rent vans/trucks)
  • Drivers license must be in good standing
  • Must be insured

Bonus points for:

  • Basic to advanced knowledge of Facebook, Instagram, Twitter, Tumblr
  • Basic to advanced spoken French (Francophone) 

About Us

Arda Wigs Canada is the Canadian branch of Arda Wigs LLC, established in 2009. Arda Wigs Canada is proudly serving Canada since 2015, based in Kitchener, Ontario. Known for our realistic easy-to-style, synthetic, heat-resistant wigs, are now expanding costume and prop possibilities with unique thermoplastics and crafting materials. Strong customer service, fast shipping, and our constantly expanding convention circuit make us a force to be reckoned with.

Arda Wigs is a Pink business, and we strive to be a welcoming and safe space for anyone, not regardless of their race, disability, or gender identity, but including it. We employ hard-working, creative, and enthusiastic people who love the geek community. Could this be you?

About You:

You want a career in a fast-paced growing company that is part of costuming and cosplay’s core. You want a job that combines your love of geek and cosplay culture with your passion for customer service.  Whether you’re connecting with people through email, or face to face at an event, helping people find the right wig or product for their project makes you giddy.  Your passion can be felt in your written communications.

You are an amazing communicator, both in written and spoken form, and you are easy to follow. You can describe situations, problems, and solutions quickly and accurately. You are a quick learner and creative problem solver.  Your passion and creativity is matched only by your relentless attention to detail. You are a completionist for follow-through on tasks and projects. You can’t leave things unfinished - it drives you crazy. Organization is your middle name. You make sure that all the t’s are crossed and all i’s are dotted. Work is more than just a job to you.  You like working in dynamic jobs and the words “It’s not in my job description” are not in your vocabulary.

What's Next

Please send us an email to info@ardawigscanada.ca with your resume and cover letter with the subject “Resume”.  Please include links to your cosplay if applicable, and tell us about your hobbies. No recruiters, or generic cover letters please; we want to know why YOU want to be a part of OUR team!